AIC Services

Financial Services Licence Set Up

Financial Services Licence Set Up

AIC Solutions provides end-to-end support for AFSL and ACL licence applications and variations. We ensure a streamlined and compliant experience, guiding you through ASIC’s requirements including core proofs, policies, responsible manager documentation, and Professional Indemnity Insurance.

Goals:

  • Facilitate smooth and compliant licence applications.
  • Deliver tailored support.
  • Help licensees meet obligations.

Benefits:

  • Independent, experienced professionals.
  • Efficient setup, reduced delays.
  • Post-approval compliance guidance.

Process:

  1. Initial Consultation
  2. Information Gathering
  3. Policy & Proofs Preparation
  4. Application Lodgement
  5. Post-Approval Guidance
Maintenance & Monitoring of Your Licence

Maintenance & Monitoring Your License

We deliver tailored support to ensure your AFSL/ACL remains compliant with current regulations. Our services include policy maintenance, internal audits, and participation in governance meetings.

Goals:

  • Ensure continuous compliance.
  • Support internal governance.
  • Respond to regulatory changes.

Benefits:

  • Expert internal audits and breach guidance.
  • Updated procedures and documents.
  • Reduced ASIC and reputational risk.

Process:

  1. Review & Audit
  2. Committee Support
  3. Document Management
  4. Training & Alerts
  5. Reporting & Remediation
Team Training, Education & Help Desk

Team Training, Education & Help Desk

We empower your team with compliance knowledge through training modules and real-time support. Our service helps build confidence and ensures regulatory alignment.

Goals:

  • Foster a compliance culture.
  • Equip staff with regulatory knowledge.
  • Keep businesses updated.

Benefits:

  • On-demand support.
  • Role-based training.
  • Fewer errors and non-compliance risks.

Process:

  1. Training Needs Assessment
  2. Customised Content Delivery
  3. Live Help Desk Support
  4. Resource Sharing
  5. Monitoring Results
Complaints & Breach Evaluation

Complaints & Breach Evaluation

We manage the full lifecycle of complaints and breach incidents—from intake to resolution and reporting. Our services include AFCA liaison, breach register audits, and procedural improvements.

Goals:

  • Minimise brand/reputational damage.
  • Fulfil breach recording obligations.
  • Improve resolution outcomes.

Benefits:

  • Full complaints handling.
  • Effective breach evaluation.
  • Risk and workflow improvement.

Process:

  1. Complaint Intake
  2. Case Review
  3. Resolution Planning
  4. AFCA Engagement
  5. Breach Register Evaluation
Business professionals in audit meeting

Aggregator Assurance Readiness & Remediation Services

Our Aggregator Assurance Readiness & Remediation Service helps ACL aggregators prepare for and respond to PwC-led bank assurance reviews. We assess your governance, broker oversight, compliance controls, loan quality, and supporting documentation to identify gaps, remediate findings, and ensure your business remains audit-ready and compliant over the long term.

Goals:

  • Ensure Audit Readiness
  • Address Compliance Gaps Effectively
  • Build Sustainable Compliance Practices

Benefits:

  • Audit-Ready Confidence
  • Independent Remediation Support
  • Reduced Audit Risk
  • Sustainable Compliance

Process:

  1. Assurance Scoping & Readiness Assessment
  2. Control & Evidence Review
  3. Testing, Loan File Reviews & Validation
  4. Gap Analysis & Remediation Planning
  5. Reporting & Ongoing Support
AFSL & ACL Review

AFSL & ACL Review Services

Our audit process assesses your licence governance, compliance frameworks, staff supervision, and service standards. We benchmark performance and provide practical improvement steps.

Goals:

  • Meet ASIC expectations.
  • Identify compliance gaps.
  • Assess supervision and control.

Benefits:

  • Full diagnostics.
  • Insight into training and process gaps.
  • Tangible recommendations.

Process:

  1. Scoping & Planning
  2. Review & Interviews
  3. Audit & File Reviews
  4. Gap Analysis
  5. Report & Recommendations

Adviser & Broker File Reviews

We assess adviser and broker client files to ensure advice quality and compliance. Our reviews offer trends analysis, quality assurance, and tailored feedback.

Goals:

  • Monitor adviser behaviour.
  • Spot systemic documentation issues.
  • Improve advice quality.

Benefits:

  • Focused audit checks.
  • Individual training and coaching.
  • Evidence-based oversight.

Process:

  1. File Sampling
  2. Assessment
  3. Trend Analysis
  4. Feedback & Training
  5. Follow-up Review
Marketing & Stationery Approvals

Marketing & Stationery Approvals

We review all public-facing documentation—websites, brochures, and social posts—for compliance with ASIC’s regulations. We help you avoid misstatements and support brand integrity.

Goals:

  • Ensure accurate and compliant promotional materials.
  • Avoid regulatory exposure.
  • Meet disclosure standards.

Benefits:

  • Reviewed and approved templates.
  • Lower complaint and ASIC risk.
  • Consistency across materials.

Process:

  1. Document Submission
  2. Compliance Review
  3. Feedback & Edits
  4. Template Support
  5. Final Sign-Off