Complaints & Breach Evaluation
Comprehensive management of compliance incidents and complaints
We manage the full lifecycle of complaints and breach incidents—from intake to resolution and reporting. Our service aims to minimise reputational damage, ensure your business fulfils breach recording obligations, and improve outcomes through structured resolution processes. This includes AFCA liaison, breach register audits, and ongoing procedural improvements.
Benefits of Our Complaints & Breach Evaluation Service
Full Complaints Handling
Streamlined intake, triage, and resolution of client complaints in accordance with ASIC and AFCA guidelines.
Effective Breach Evaluation
Structured assessment of incidents to determine breach status and escalation pathways.
Risk and Workflow Improvement
Ongoing improvement of complaint procedures and breach management workflows to mitigate future issues.
Our 5-Step Complaints & Breach Evaluation Process
Complaint Intake
Capture and log all customer complaints through secure channels.
Case Review
Analyse complaint details and regulatory relevance for appropriate triage.
Resolution Planning
Develop action plans to resolve issues efficiently while aligning with internal policies.
AFCA Engagement
Liaise with the Australian Financial Complaints Authority (AFCA) when required.
Breach Register Evaluation
Audit and update your breach register to ensure full compliance and transparency.
What Our Clients Say
I have known and worked with Cheyenne professionally for over 5 years. I have found her approach, experience and expertise to be of a very high standard. I have and would recommend her services to any licence holder.
Sean Preece
Chief Risk Officer – Yellow Brick Road
Cheyenne was a great help to us at a time where we needed a lot of flexibility in the role. Anything we threw at her was a ‘yes no problem’. Thanks Cheyenne.
Ronna Ludgate
General Manager Risk Solutions at Commonwealth Bank
Cheyenne is a dedicated, hard working compliance professional. She is one of our “go to” people for compliance contracting.
Jenni Erbel
Director, Strategic Outsource Solutions
Cheyenne is a person with a sound knowledge of the law as it pertains to Financial Planning and always made herself available to assist the Practitioners to properly interpret and apply the laws and use them to raise the standards of advice.
Bruce Henderson
Financial Planner
I have known Cheyenne for over 10 years and can highly recommend her work ethic and attention to detail. Many of my industry peers, who have been audited by Cheyenne, speak very highly of the way that she conducts herself in meetings, in sometimes difficult situations.
Kevin Wyld
Shareholder at Financial Simplicity and Director of CCUBE Financial Software Pty Ltd
I worked with Cheyenne during some tough times after the GFC and she was brilliant, thorough but fair.
Scott Heathwood
Director of Lifestyle Asset Management
Resolve Complaints with Confidence
Contact us for end-to-end support managing complaints and breach obligations.